FAQ – questions from you that we meet most often.
How long will I have to wait for my order?
We make our products on an ongoing basis. While we keep a small amount of stock, most items are freshly crafted and often made especially for you. Most orders are dispatched within 2 business days, while larger orders may take up to 5 business days.
If you need your order sooner, feel free to contact us—we’ll always do our best to help.
14-Day Returns
If you’ve changed your mind, you may return your purchase within 14 days of delivery, no questions asked.
To be eligible for a return, the item must be:
- Unused
- Complete
- Securely packed for return shipping
Once we receive and inspect the returned item, we’ll issue your refund using the original payment method.
Personalised Items
Due to their custom nature, personalised and made-to-order items cannot be returned, unless they arrive damaged, defective, or incorrect.
If your order arrives damaged or there is any issue with it, please contact us—we’ll work with you to find the best solution.
Where can I learn more about Wooden Seagull?
Follow us on social media to see our latest creations, behind-the-scenes moments from our workshop, and new product launches.
If you have additional questions that are not answered here, simply email us at contact@woodenseagull.com
